1. Q: ARE YOU A FACTORY OR TRADING COMPANY?
A: We are a factory with export license.
2.Q: WHERe IS YOUR FACTORY LOCATED? HOW CAN IN VISIT THERE?
A: Our factory is located in Shaoxing city, zhejiang province. China. About 4 hours bus ride from shanghai . All our clients, from home or abroad, are warmly welcome to visit us!
3.Q: CAN YOU DO OEM?
A: Yes, all OEM products are highly welcomed! For those items we don't have the existing mould. As long as your quantity reaches a certain amount and regular. We could open a new mould especially for you.
4.Q: HOW CAN I GET SOME SAMPLES?
A: 1, we are honored to offer you samples. New clients are expected to pay for the courier cost. The sample s are free to you. This charge will be deducted from the payment for formal order.
A: 2, Regrading the courier cost: you can arrange a RPI(remote pick-up) service upn DHL,UPS, TNT, Fedex, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
5.Q: I CAN'T FIND THE MATERIAL I'M LOOKING FOR. CAN OULAND SOURCE SPECIFIC MATERIALS?
A: We do have an extensive yarn supplier network that we use to source specialty yarns. However, many of these special order yarns carry larger minimums.
6.Q: CAN YOU DO AN ALL OVER PRINT ON THE SOCKS?
A: Yes, we do make all-over custom printed socks. However, the print method is in the form of custom knitting, not sublimation printing. We do not offer custom sublimated socks.
7.Q: WHAT IS YOUR RETURN POLICY IF MY ORDER DOES NOT ARRIVE ON TIME?
A: For time sensitive orders, please ask us about our current schedule and rush service. We can provide guarantees on our production completion date, but can not guarantee transit times.
8.Q: HOW DOES YOUR FACTORY DO REGARDING QUALITY CONTROL?
A: “Quality is priority, quality is our life”.Ouland people always attach great importance to quality controlling from the very beginning to the very end.
1). All raw material we used are environmental-friendly;
2). Skillful workers care every details in handling the producing and packing processes;
3). Quality control department specially responsible for quality checking in each process.
If you are interest in our products or our services. Please contact us. You will get the best reliable products in reasonable prices.